Size Exchanges
Request an exchange within 7 days of delivery. The garment must be unworn, unwashed, and returned with its original tags and packaging.
Returns & Exchanges
A Considered Policy for a Carefully Made Garment.
Manufacturing Faults
Refunds are reserved for confirmed manufacturing faults. Client care will review submitted photographs and order information before approving the return.
Return Condition
Returned garments must be unworn except for a brief fit check, unwashed, unaltered, free from scent or marks, and accompanied by original tags, accessories, and packaging. We may decline items that cannot be returned to sale.
Items Not Eligible
Personalised or altered garments, final-sale items, gift cards, and garments damaged through wear, washing, storage, or improper care are not eligible unless applicable law requires otherwise.
How to Request
Contact Client Care within seven days of delivery with the order number, requested resolution, and clear photographs where there is a fault. Wait for return authorisation and routing instructions before sending anything.
Delivery Charges & Return Costs
Original delivery charges are not normally refundable. Return delivery and custom costs depend on the destination and reason for return. Confirm the correct route with the house before sending the garment. These terms do not remove consumer rights that apply by law.
Inspection and Resolution
Approved returns are inspected on receipt. Exchanges depend on stock. Eligible refunds are issued to the original payment method after inspection; banking and payment-provider timelines may apply.